Give Your Medicaid Transportation Brokerage a Real-Time Data Advantage
Direct Appointment delivers verified Medicaid appointment data directly from EHR systems to your broker platform — daily, automatically, and at zero cost. No more verification calls. No more ghost trips.
The Challenges Medicaid Transportation Brokers Face Every Day
Endless Verification Calls
Your call center spends hours each day contacting healthcare providers to confirm appointment status — time that could be spent on dispatch, member services, or compliance.
Ghost Trips & Wasted Reimbursements
Without real-time appointment data, you dispatch rides for cancelled or rescheduled appointments — paying drivers for trips that should never have happened.
Compliance & Audit Risk
Manual verification creates documentation gaps that expose your brokerage to state Medicaid audit findings, recoupment demands, and contract risk.
No-Show Disputes
When attendance records are based on phone calls and paper logs, disputes with providers and members are inevitable — and costly to resolve.
How Direct Appointment Solves These Problems
Direct Appointment connects directly to healthcare provider EHR systems (Epic and Cerner) via secure API and delivers verified, formatted appointment data to your broker platform daily. Your team gets clean data — not phone calls.
- Real-time appointment verification pulled directly from EHR systems
- Daily verified data delivery via secure API or broker portal
- Electronic attendance confirmation — dispute-proof records for every trip
- Instant cancellation and reschedule alerts — prevent dispatch before it happens
- 100% digital, HIPAA-compliant audit trail for state Medicaid compliance
- Zero cost to transportation brokers — no subscription, no per-trip fees
Questions From Transportation Brokers
How does Direct Appointment integrate with my broker platform?
We deliver verified appointment data via secure API or a broker-accessible portal. Integration with most major NEMT broker platforms is straightforward — our team handles the technical setup.
Does Direct Appointment replace my existing scheduling system?
No. Direct Appointment is a data verification layer that sits between your healthcare provider partners and your existing broker platform — enhancing the data you already work with.
Is there really no cost for brokers?
Correct. Direct Appointment for Brokers our cost is split with Broker on what appointment cost is currently. Our platform is designed to reduce your overhead and ghost trip costs, not add new expenses.
How quickly can we get started?
Most broker integrations are live within a 90 Days. Our team manages all technical setup and coordinates with your healthcare provider partners.
Modernize Your Medicaid Brokerage With Real-Time Verified Data
Direct Appointment gives transportation brokers the data accuracy they need to eliminate ghost trips, reduce call center overhead, and stay compliant — at zero cost.