Help Your Medicaid Patients Get There — Without the Phone Tag
Direct Appointment connects your EHR directly to Medicaid transportation brokers — automatically sharing appointment data so your patients' rides are coordinated without a single call from your staff.
The Transportation Coordination Burden on Healthcare Providers
Staff Time Spent on Verification Calls
Your front desk and care coordination teams field daily calls from transportation brokers verifying appointment status — time that should be spent on patient care.
High No-Show Rates
When transportation isn't reliably coordinated, patients miss appointments — leading to worse health outcomes, lost revenue, and gaps in chronic disease management.
Medicaid Patient Access Gaps
Medicaid patients who rely on NEMT are among the most vulnerable. Transportation failures disproportionately affect this population's ability to access care.
Manual Data Sharing With Brokers
Sharing appointment data with transportation brokers via phone, fax, or spreadsheet is error-prone, time-consuming, and creates compliance documentation gaps.
How Direct Appointment Helps Healthcare Providers
Direct Appointment integrates with your Epic or Cerner EHR to automatically share Medicaid appointment data with transportation brokers — daily, securely, and at no cost to your organization. Your staff stops fielding verification calls. Your patients get more reliable rides.
- Eliminate verification calls from transportation brokers to your front desk
- Reduce Medicaid patient no-show rates with better-coordinated transportation
- Secure, HIPAA-compliant API integration with Epic and Cerner
- Automatic sharing of cancellations and reschedules — no manual updates
- Digital audit trail for all appointment data shared with brokers
- Free for hospitals, clinics, and health systems — no cost, no contract
Healthcare Organizations We Serve
Hospitals & Health Systems
Large health systems with high Medicaid patient volumes benefit most from automated data sharing — eliminating the daily call burden on care coordination and front desk staff.
Community Health Centers (FQHCs)
Federally Qualified Health Centers serve a high proportion of Medicaid patients who rely on NEMT. Direct Appointment helps ensure those patients arrive for their appointments.
Specialty Clinics
Dialysis centers, oncology clinics, and other specialty practices with recurring Medicaid patients see significant reductions in no-shows and transportation coordination overhead.
Behavioral Health Providers
Behavioral health organizations serving Medicaid members benefit from reliable transportation coordination — reducing missed appointments that can have serious clinical consequences.
Questions From Healthcare Providers
Does Direct Appointment require changes to our EHR workflow?
No. Direct Appointment reads appointment data from your existing EHR system via API — your clinical staff doesn't change how they schedule or document appointments.
What patient data does Direct Appointment access?
We access only the appointment and attendance data required for NEMT verification — not full clinical records. All access is scoped to the minimum necessary under HIPAA.
Is there a cost for healthcare providers?
No. Direct Appointment is completely free for healthcare organizations. We believe improving Medicaid patient access to transportation shouldn't come with a price tag.
How does this help our Medicaid patients?
When your appointment data is automatically shared with transportation brokers, your Medicaid patients experience fewer transportation failures, fewer missed appointments, and better continuity of care.
Improve Medicaid Patient Access — Starting With Transportation
Direct Appointment connects your EHR to transportation brokers automatically — reducing no-shows, eliminating verification calls, and improving care access for your Medicaid patients. Free for all healthcare providers.