Automate Medicaid NEMT Appointment Verification — At Zero Cost
Direct Appointment is the only platform that automatically verifies Medicaid Non-Emergency Medical Transportation appointments in real time — bridging your EHR system and transportation broker without a single phone call.
The Hidden Cost of Manual NEMT Verification
Every day, Medicaid transportation brokers and healthcare providers waste thousands of staff hours manually verifying appointment data by phone. Calls go unanswered. Data gets transcribed incorrectly. Rides are dispatched for cancelled appointments. The result: ghost trips, compliance gaps, and wasted Medicaid reimbursements.
How Direct Appointment Automates NEMT Verification
EHR Captures the Appointment
When a Medicaid patient schedules a medical appointment, Direct Appointment's secure API connection with your EHR captures that data automatically — no manual entry, no phone calls.
Real-Time Verification & Attendance Confirmation
Our platform cross-references appointment records, confirms patient attendance electronically, and flags cancellations or reschedules in real time — before a driver is ever dispatched.
Verified Data Delivered to Your Broker
Clean, verified appointment data is formatted and delivered daily to your Transportation Broker via secure API or portal — with a 100% digital, HIPAA-compliant audit trail for state compliance.
Key Benefits of Automated NEMT Verification
Zero Manual Phone Calls
Eliminate the daily call queue between your clinical staff and transportation brokers. Verification happens automatically, 24/7.
HIPAA-Compliant Audit Trail
Every verification is logged digitally — giving you a complete, tamper-proof record for state Medicaid audits and compliance reviews.
Real-Time Cancellation Alerts
When an appointment is cancelled or rescheduled, your broker is notified immediately — before a driver is dispatched and a ghost trip occurs.
No Cost to Brokers or Providers
Direct Appointment is provided free to transportation brokers and healthcare providers. Our model eliminates overhead, not adds to it.
EHR Integration
Secure API connections to the majority of EHR platforms in the U.S. — with additional integrations in development.
Faster Implementation
Most integrations go live within weeks. Our technical team handles the full setup end-to-end — no IT burden on your staff.
NEMT Verification — Frequently Asked Questions
What is Medicaid NEMT appointment verification?
Medicaid NEMT (Non-Emergency Medical Transportation) appointment verification is the process of confirming that a scheduled medical appointment is valid, active, and attended before a transportation broker dispatches a ride. Traditionally done by phone, Direct Appointment automates this entirely.
How does Direct Appointment verify appointments without phone calls?
We connect directly to your EHR system (Epic or Cerner) via secure API to pull daily appointment data. Attendance is confirmed electronically and delivered to your broker — no calls required.
Is the verification data HIPAA compliant?
Yes. All data transfers use encrypted, HIPAA-compliant API connections. We maintain a full digital audit trail and never store patient data beyond what is required for verification.
Which states does Direct Appointment operate in?
Direct Appointment serves Medicaid transportation programs across the United States. Contact us to discuss your state's specific Medicaid requirements.
Stop Wasting Staff Hours on Manual NEMT Verification
See how Direct Appointment automates your entire Medicaid transportation verification process — at zero cost to your organization.