Secure EHR Integration That Automates Medicaid Transportation Verification
Direct Appointment connects directly to Epic and Cerner via secure, HIPAA-compliant API — automatically pulling Medicaid appointment data and delivering verified records to transportation brokers daily.
EHR Platforms We Integrate With
Epic
The most widely used EHR in U.S. health systems. Our secure API connection to Epic pulls daily Medicaid appointment schedules, attendance records, and cancellation data automatically.
Cerner (Oracle Health)
Full integration with Cerner's clinical data platform — capturing appointment status, patient attendance, and schedule changes in real time for delivery to your transportation broker.
Additional EHRs
Additional EHR integrations are actively in development. Contact us to discuss your specific platform and timeline.
How Our EHR Integration Works
Secure API Connection Established
Our team works with your IT and compliance staff to establish a secure, HIPAA-compliant API connection to your Epic or Cerner instance. Most integrations are completed within a few weeks.
Daily Appointment Data Pulled Automatically
Each day, Direct Appointment pulls the full schedule of Medicaid patient appointments from your EHR — including new bookings, cancellations, reschedules, and attendance confirmations.
Verified Data Delivered to Transportation Brokers
Formatted, verified appointment data is delivered to your transportation broker via secure API or portal — with a complete digital audit trail for every record.
Benefits of Direct EHR-to-Broker Integration
No Manual Data Entry
Appointment data flows directly from your EHR to your broker — no staff time spent on data entry, phone calls, or fax verification.
HIPAA-Compliant Data Transfer
All API connections use encryption in transit and at rest. Patient data is handled in strict compliance with HIPAA privacy and security rules.
Real-Time Schedule Updates
Cancellations, reschedules, and new bookings are captured as they happen in the EHR — giving brokers the most accurate data possible before dispatch.
No IT Burden on Your Team
Direct Appointment's technical team manages the full integration setup end-to-end. Your clinical and IT staff don't need to build or maintain anything.
Digital Audit Trail for Compliance
Every data transfer is logged with a complete, tamper-proof record — meeting state Medicaid documentation requirements for transportation verification.
Free for Healthcare Providers
EHR integration setup and ongoing data delivery is provided at no cost to healthcare organizations participating in Medicaid NEMT programs.
EHR Integration — Frequently Asked Questions
Does Direct Appointment require access to full patient records?
No. We only access the specific appointment and attendance data required for NEMT verification — not full clinical records. All access is scoped to the minimum necessary under HIPAA.
How long does EHR integration take?
Most integrations are completed within a few weeks, depending on your EHR configuration and IT review process. Our team handles all technical setup.
Is our patient data stored by Direct Appointment?
We do not store patient data beyond what is strictly required for appointment verification. All records are maintained in a HIPAA-compliant digital audit trail.
What if our health system uses a different EHR?
We are actively expanding our EHR integration library. Contact us to discuss your platform — we may already have it in development or can prioritize it based on your needs.
Connect Your EHR to Your Transportation Broker — Automatically
Direct Appointment handles the full integration between your Epic or Cerner system and your Medicaid transportation broker. Free setup. Free ongoing service.